Shipping policy - excellenceti

Shipping, Delivery & Order Processing

At Excellenceti, we aim to make shipping information clear before you place an order. This Shipping Policy explains our order preparation process, shipping destinations, delivery estimates, shipping fees, and tracking procedures for our women's clothing collection, including skirts, pants, sweaters, and dresses.

1. Shipping Destinations

We currently provide the shipping arrangements described in this policy for orders delivered to the United States.

Shipping availability and applicable charges depend on the destination address entered at checkout. We do not currently guarantee delivery to destinations outside the United States. If your address is outside the United States and checkout does not offer a shipping method for your location, we cannot confirm that delivery is available.

Please confirm that your shipping address is eligible for delivery before completing your purchase.

2. Shipping Costs and Free Shipping

We offer free standard shipping on orders shipped to addresses within the United States with a merchandise subtotal of USD 150 or more.

For orders below USD 150, the following standard shipping rates apply:

  • Orders totaling USD 0.00–USD 49.99: USD 6.99 shipping fee.

  • Orders totaling USD 50.00–USD 99.99: USD 8.99 shipping fee.

  • Orders totaling USD 100.00–USD 149.99: USD 10.99 shipping fee.

  • Orders totaling USD 150.00 or more: Free standard shipping.

Shipping fees are calculated based on the merchandise subtotal after discounts and before taxes. The applicable shipping fee will be displayed in the order summary at checkout before payment.

These rates apply to standard shipping within the United States. If additional shipping options are offered, any applicable charges will be displayed at checkout before you complete your purchase.

Please review the final shipping fee in your checkout summary before placing your order.

3. Order Processing Time

After you place an order, we need time to verify the order information, confirm payment, and prepare the items for dispatch.

Order processing time is separate from shipping transit time. The estimated delivery period of 7–15 days described below begins after the order has been dispatched, not when the order is placed.

Processing time may vary depending on order verification, product availability, holidays, or other operational circumstances. If an unexpected issue materially affects your order, please contact our customer service team for assistance.

4. Estimated Delivery Time

For eligible U.S. destinations, the estimated shipping transit time is 7–15 days after dispatch.

This is an estimate rather than a guaranteed delivery date. Actual delivery time may vary according to the destination, carrier operations, customs procedures, weather, public holidays, and other circumstances outside our reasonable control.

Please allow for both order processing time and shipping transit time when estimating when your order may arrive.

5. Shipping Origin

Orders are dispatched from our shipping location in China:

Shipping Address:
Room 1303, Building A6, Phase II, China Resources Origin Jiuli, west of Beiyuanda Street, north of Jinpu Road, Changchun North Lake Science and Technology Development Zone, Changchun, Jilin Province, China.

This address identifies our shipping origin. It is not the U.S. return warehouse address.

6. Order Tracking

When tracking information is available, we will provide it through an order or shipping notification.

Tracking details may not appear immediately after dispatch because the carrier may need time to register and scan the parcel.

If your tracking information has not updated for an extended period, or your order has not arrived within the estimated delivery window, contact support@excellenceti.com and provide your order number. We will review the available information and help you determine the next steps.

7. Shipping Address Accuracy

Please check your shipping address, apartment or unit number, ZIP code, email address, and telephone number carefully before submitting your order.

If you discover an error, contact us as soon as possible. We will try to assist, but an address change or cancellation may no longer be possible once an order has been dispatched.

Additional carrier charges, delivery failures, or reshipping costs caused by incorrect or incomplete address information may be the customer's responsibility where permitted by applicable law. We will communicate any applicable charges before arranging a paid reshipment.

8. Delays and Delivery Issues

Delivery may be delayed by customs clearance, carrier disruptions, severe weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

If your order is delayed, please contact our customer service team with your order number and tracking information, if available. We will review the shipment status and assist with the available next steps.

If a parcel is confirmed lost or another delivery issue occurs, we will review the circumstances and handle the matter in accordance with our applicable policies and consumer protection obligations.

9. Contact Information

For questions about shipping fees, order processing, delivery estimates, or tracking, please contact us:

Brand: Excellenceti
Operating Company: Jilin Ruichen Trading Co., Ltd.
Email: support@excellenceti.com
Phone: +86 13894327655
Website: https://www.excellenceti.com

Registered Office and Shipping Origin:
Room 1303, Building A6, Phase II, China Resources Origin Jiuli, west of Beiyuanda Street, north of Jinpu Road, Changchun North Lake Science and Technology Development Zone, Changchun, Jilin Province, China.

Please review this policy and the shipping charges displayed at checkout before completing your purchase.