Return policy - excellenceti

A Clear Process, From Request to Refund

At Excellenceti, we want you to feel confident when shopping for skirts, pants, sweaters, and dresses. This Return Policy explains the return period, item requirements, return destination, shipping costs, and refund timeline for U.S. customers.

1. Return Period

You may request a return within 30 calendar days of the delivery date.

To request a return, email support@excellenceti.com with your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending any parcel.

2. Return Eligibility

To be eligible for a standard return, an item must:

  • Be unworn, unwashed, and unused.

  • Be in its original condition, with original tags attached where applicable.

  • Be returned with its original packaging where reasonably available.

  • Include the order number or other proof of purchase.

Items showing wear, washing, damage caused after delivery, or alterations may not qualify for a change-of-mind return, subject to applicable law.

If an item arrives defective, damaged, or materially different from the product ordered, contact us before returning it. Please include clear photographs and a description of the issue so we can review your request.

3. Who Pays for Return Shipping?

Change-of-Mind Returns — Customer Pays

If you return an item because you changed your mind, selected the wrong size, or no longer want the item, you are responsible for the return shipping cost from your location to our U.S. return warehouse.

The return must be shipped to the address provided below. Please use a trackable shipping service and retain your shipping receipt.

Estimated U.S. domestic return shipping cost: approximately US$10–US$30 for a typical parcel.

This is an estimate only, not a fixed fee or a prepaid return label. The actual cost depends on the parcel's weight, dimensions, origin ZIP code, carrier, and service selected. The carrier's quoted price is the amount payable by the customer.

Defective, Damaged, or Incorrect Items — Excellenceti Pays

If our review confirms that an item arrived defective, damaged, or incorrect, Excellenceti will cover the reasonable return shipping cost.

Please contact us before sending the item. We will provide instructions for the return shipping arrangement. Do not pay for an unapproved return service unless we have agreed to it in writing.

4. U.S. Return Warehouse

All approved U.S. returns must be sent to the following address:

U-Speed Returns Dept
7025 E Slauson Ave
City of Commerce, CA 90040
United States

Important: This address is for approved returns only. Contact us and receive return instructions before shipping your parcel. Sending a package without an approved return request may delay processing.

5. Refund Process and Timing

Once your returned item arrives at the return warehouse, it will be inspected to confirm that it meets the applicable return conditions.

  • Inspection: Allow up to 5 business days after the warehouse receives your return for inspection and processing.

  • Refund initiation: If approved, the refund will be initiated to your original payment method within 5 business days after the return is approved.

  • Bank or payment-provider processing: After the refund is initiated, it may take an additional 5–10 business days to appear in your account, depending on your bank or payment provider.

The total time before the refund appears may therefore vary. If a return is not approved, we will contact you with the reason and explain the available next steps, subject to applicable law.

6. Refund Amount

For an approved return, the refund covers the amount paid for the eligible returned item, including any applicable product-price adjustment. Original shipping charges, where paid, are not refundable for a change-of-mind return unless required by law or otherwise agreed by Excellenceti.

Return shipping charges paid by the customer are not reimbursed for change-of-mind returns. For a confirmed defective, damaged, or incorrect item, reasonable return shipping costs will be covered as described above.

Any refund remains subject to applicable consumer protection laws.

7. Exchanges

If you need another size or item, contact us at support@excellenceti.com. An exchange may depend on available inventory. If an exchange cannot be arranged, you may request a return and place a new order, subject to this policy.

8. Contact Us About a Return

Please include your order number in your email so we can locate your purchase.

Company: Jilin Ruichen Trading Co., Ltd.
Email: support@excellenceti.com
Phone: +86 13894327655
Website: https://www.excellenceti.com

This policy does not limit any consumer rights that cannot lawfully be excluded.