Privacy policy - excellenceti

Excellenceti | Your Privacy, Treated with Care

At Excellenceti, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how Jilin Ruichen Trading Co., Ltd., operating the Excellenceti website, collects, uses, stores, and shares personal information when you visit https://www.excellenceti.com, browse our collections, or place an order.

This policy applies to visitors and customers using our website.

1. Information We Collect

Information You Provide

When you place an order, contact our customer service team, or submit a product inquiry, we may collect:

  • Your full name

  • Billing and shipping addresses

  • Email address and telephone number

  • Order details and delivery instructions

  • Information you choose to include in customer service messages

Payment Information

Payments are processed through the payment services available at checkout. Your payment details are handled by the relevant payment provider according to its security and privacy practices. We do not store complete payment card details on our own servers.

Browsing and Device Information

When you browse our website, certain information may be collected automatically through cookies and similar technologies, including your IP address, browser type, device information, pages visited, time spent on pages, and interactions with our website.

This information helps us understand how visitors use our store and improve the shopping experience.

2. How We Use Your Information

We use personal information for the following purposes:

  • To process, confirm, fulfill, and deliver orders.

  • To send order confirmations, shipping updates, and tracking information.

  • To respond to questions about our skirts, pants, sweaters, dresses, sizing, fabrics, and orders.

  • To assist with returns, refunds, and other after-sales matters.

  • To detect suspicious transactions and help prevent fraud.

  • To send essential service communications.

  • To send promotional emails where permitted. You may unsubscribe from marketing emails at any time.

  • To understand shopping activity and improve our product selection and website.

  • To comply with applicable legal obligations.

3. When We Share Information

We do not sell or lease your personal information. We do not share it with third-party marketers for their independent marketing purposes without your consent.

We may share information with service providers when necessary to operate our business, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting, maintenance, and technical service providers

  • Customer support and communication service providers, if used

These providers may use the information only as needed to perform their services, subject to applicable contractual and legal obligations.

We may also disclose information when required by law, in response to valid legal requests, or when reasonably necessary to protect our legal rights, website security, or customers.

4. Cookies and Similar Technologies

Cookies may help remember your shopping cart, recognize returning visitors, and understand which products and pages attract interest.

You can manage or disable cookies through your browser settings. Some website functions, including shopping cart features, may not operate correctly if cookies are disabled.

Where required by applicable law, we will provide relevant cookie choices or consent mechanisms.

5. Data Security and Retention

We use security measures such as access controls and standard industry encryption where appropriate to help protect personal information against unauthorized access, loss, alteration, or misuse.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary for order fulfillment, customer service, business records, dispute resolution, and legal compliance, subject to applicable law.

6. Your Privacy Choices and Rights

Depending on the laws applicable to you, you may have the right to request access to personal information we hold about you, ask us to correct inaccurate information, request deletion, or withdraw consent where processing is based on consent.

You may also unsubscribe from promotional emails by using the unsubscribe instructions in the message.

To submit a privacy request, contact support@excellenceti.com. We may ask for reasonable information to verify your identity before responding. Certain information may need to be retained where required or permitted by law.

7. Children's Privacy

Our website is intended for general retail customers and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.

8. Third-Party Websites

Our website may contain links to external websites or services. We do not control their content, security, or privacy practices. Please review the relevant privacy policies before providing information to those third parties.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our business practices or legal obligations. The revised version will be posted on this page with an updated effective date when applicable.

10. Contact Information

For questions or requests relating to this Privacy Policy, please contact:

Company: Jilin Ruichen Trading Co., Ltd.
Email: support@excellenceti.com
Phone: +86 13894327655
Registered Office Address: Room 1303, Building A6, Phase II, China Resources Origin Jiuli, west of Beiyuanda Street, north of Jinpu Road, Changchun North Lake Science and Technology Development Zone, Changchun, Jilin Province, China
Website: https://www.excellenceti.com

Excellenceti is committed to treating your personal information with care and handling it responsibly.