Payment policy - excellenceti

A Clear and Convenient Checkout

At Excellenceti, we aim to make checkout straightforward and transparent. This Payment Policy explains the payment methods available, when payment is collected, and how payment-related questions are handled.

Accepted Payment Methods

We accept the following payment methods through the options displayed at checkout:

  • Google Pay

  • Mastercard

  • Visa

  • Apple Pay
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Available payment options may depend on your device, browser, card issuer, and payment provider.

Payment and Order Confirmation

Payment is collected during checkout. Your order is considered submitted once the checkout process has been completed and the order confirmation is issued, subject to payment authorization.

If a payment is declined or cannot be authorized, your order may not be processed. Please check your payment details or contact your bank or payment provider before trying again.

Prices and Currency

Product prices and any applicable shipping charges are displayed during shopping and checkout. For orders shipped to the United States, the free-shipping threshold is US$150. Orders below this threshold may incur shipping charges shown at checkout.

Any applicable taxes or additional charges will be displayed where required or calculated during checkout.

Your bank or card issuer may apply currency conversion fees or other charges under its own terms. Excellenceti does not control those fees.

Payment Security

Payments are handled through the relevant payment service providers. Please do not send full payment card numbers, security codes, or other sensitive payment credentials to us by email or telephone.

We do not store complete payment card details on our own servers.

Refunds

Approved refunds are issued to the original payment method whenever possible. The time required for the refund to appear in your account depends on the payment provider and your bank.

For return eligibility, return shipping responsibility, and refund processing, please review our Return Policy.

Payment Questions

If you experience a checkout or payment issue, contact us with your order number, if available. For your security, do not include your full card number or security code in your message.

Company: Jilin Ruichen Trading Co., Ltd.
Email: support@excellenceti.com
Phone: +86 13894327655
Website: https://www.excellenceti.com