Contact Us - excellenceti

Thoughtful Service for Your Everyday Wardrobe

Have a question about a skirt, a pair of pants, a sweater, or a dress? Need help with sizing, delivery, or a return? Our customer service team is here to help you find the information you need.

We believe a good shopping experience should feel clear and considered, from choosing a style to receiving your order.

How We Can Help

Product Information
Questions about sizing, fabric details, product descriptions, or choosing a style? Contact us before ordering and include the product name or link.

Orders and Delivery
Need help with an order confirmation, delivery estimate, tracking update, or an order detail? Include your order number so we can assist more efficiently.

Returns and Refunds
For return requests, damaged items, incorrect products, or refund questions, email us with your order number and a description of the issue. Photographs may help us review product-related concerns.

General Questions and Feedback
We welcome questions, suggestions, and feedback about your shopping experience with Excellenceti.

Contact Information

Customer Service Email
support@excellenceti.com

Telephone
+86 13894327655

Website
https://www.excellenceti.com

Customer Service Hours

Monday–Friday: 9:00 AM–6:00 PM (GMT+8)
Saturday–Sunday: Closed
Chinese statutory holidays: Closed

Messages received outside these hours will be reviewed on the next business day.

Business Information

Operating Company: Jilin Ruichen Trading Co., Ltd.

Registered Office Address:
Room 1303, Building A6, Phase II, China Resources Origin Jiuli, west of Beiyuanda Street, north of Jinpu Road, Changchun North Lake Science and Technology Development Zone, Changchun, Jilin Province, China

Shipping Origin:
Room 1303, Building A6, Phase II, China Resources Origin Jiuli, west of Beiyuanda Street, north of Jinpu Road, Changchun North Lake Science and Technology Development Zone, Changchun, Jilin Province, China

U.S. Return Warehouse:
U-Speed Returns Dept
7025 E Slauson Ave
City of Commerce, CA 90040
United States

Please note that the shipping origin and return warehouse are different addresses. Contact customer service before sending a return.

Excellenceti — Here to make your shopping experience more considered, clear, and convenient.